Duke Energy Power Manager FAQ

Question linkWhat is Duke Energy’s Power Manager® smart thermostat, winter-focused option?
  • Power Manager is a voluntary option for Duke Energy residential electric customers who have eligible smart thermostats connected to their central air conditioning.
  • In extreme temperatures - high or low - electricity demand increases and can cause strain on the grid. Duke Energy’s Power Manager smart thermostat, winter-focused option is designed to help reduce energy use during times of high energy demand. This decreases the use of less efficient and more expensive power sources. That’s good for the environment, and it helps keep energy costs low for everyone.
  • Participants agree to brief adjustments of 4 degrees or less to their thermostats during peak electric demand periods from May 1 through Sept. 30. Adjustments to your thermostat typically last no more than four hours and will not occur on weekends or holidays, except in the rare event of a system emergency.
  • Summer events may occur from May 1 through September 30 during the hours of 1 p.m. to 7 p.m.
  • Winter events may occur from December 1 through March 31 during the hours of 6 a.m. to 10 a.m. and 6 p.m. to 10 p.m.
  • Participants will receive a one-time e-gift card (limit one per household) after successfully enrolling in the option. In addition, participants will receive an e-gift card each year following the anniversary of their enrollment in the option.
Question linkHow will I know if I’m eligible to enroll?

To be eligible to enroll, you must:

  • Be a Duke Energy residential electric customer in North Carolina or South Carolina, and the electric service is in your name

  • Use an eligible internet-connected smart thermostat for cooling and electric heating.

  • Allow Duke Energy to make brief, small thermostat adjustments on days of high energy demand

  • Not be a residential time-of-use, net metering or small customer generator customer

Question linkWhat is my enrollment incentive?

You will receive a one-time e-gift card after successfully enrolling in the option (one e-gift card per household). If you enrolled before November 13, 2020, you will receive a $75 enrollment e-gift card. If you enroll on November 13, 2020, through December 31, 2020, you will receive a $90 enrollment e-gift card. If you enroll on or after January 1, 2021, you will receive a $75 enrollment e-gift card.

Question linkWhen will I receive the e-gift card for enrolling in the Power Manager smart thermostat, winter-focused option?

You will receive your enrollment e-gift card within 60 days of being accepted into the Power Manager smart thermostat, winter-focused option.

Question linkHow do I receive the $25 e-gift card annual participation incentive?

You will receive one $25 e-gift card per household following the anniversary of your enrollment for each year that you are enrolled in the option.

Question linkWhich thermostats qualify for the option?
Provider Approved Thermostats
ecobee ecobee3, ecobee3 Lite, ecobee4, ecobee Smart Si, ecobee Smart, ecobee SmartThermostat with voice control
Emerson Sensi™ Wi-Fi Programmable Thermostat, Sensi Touch Wi-Fi Thermostat
Honeywell Home Wi-Fi Smart Color Thermostat, Wi-Fi 7-Day Programmable Thermostat, Wi-Fi 9000 7-Day Programmable Thermostat, 9000 Smart Thermostat, 7-Day Programmable Smart Thermostat, VisionPro 8000 Smart Thermostat, Round Smart Thermostat, T5+ Smart Thermostat, T6 Pro Smart Thermostat, T9 Smart Thermostat, T10 Smart Thermostat
Lux LUX/GEO, LUX KONO
Nest Nest Learning Thermostat, Nest Thermostat E
Radio Thermostat Company of America Filtrete 3M-50, CT30, CT50, CT80
Question linkWhere can I find the Terms & Conditions for this program?

You can find the program terms and conditions for all thermostat providers below:

Provider Terms and Conditions
ecobee Terms & Conditions
Emerson Terms & Conditions
Honeywell Home Terms & Conditions
Lux Terms & Conditions
Nest Terms & Conditions
Radio Thermostat Company of America Terms & Conditions
Question linkHow do I sign up for Duke Energy’s Power Manager smart thermostat, winter-focused option?
  • Confirm your eligibility for the Power Manager smart thermostat, winter-focused option by answering these three questions:
    1. Are you a Duke Energy residential electric customer?
    2. Do you use an eligible, internet-connected thermostat to control your central air conditioning and electric heating?
    3. Will you allow the Power Manager option to make brief, small thermostat adjustments on high energy demand days or in the event of a system emergency?
  • If you answered yes to these three questions, please choose whether you have a thermostat to enroll in Duke Energy’s Power Manager option.
    1. If you have an existing thermostat, please select your thermostat from the eligible models. Then, click the Enroll Now button to go to your thermostat’s enrollment site, where you will follow a series of simple steps to enroll.
    2. If you don’t have an existing eligible thermostat, please choose a model, purchase and install it. Once installed and activated, come back to enroll your new thermostat in the Power Manager option.
  • Once your eligibility is confirmed by Duke Energy, you will be enrolled in the option. You will receive a notification on your enrollment status via email using the address provided in your account registration.
Question linkHow will I know that a temperature adjustment is in progress?

Depending on your thermostat provider, notifications will appear on the thermostat or in your web/mobile application.

Question linkHow will my thermostat be adjusted?
  • At the start of an adjustment event, your thermostat will be automatically adjusted up to 4 degrees above the current temperature setting.
  • The event will typically last less than four hours on non-holiday weekdays. Once the event is over, your thermostat will return to its normal setting.
Question linkWill participating in the option compromise my comfort?

Only on event days, your thermostat will be adjusted by 4 degrees or less. Your participation is voluntary and you will retain control of your thermostat. You can easily opt out of an event for any reason.

Question linkAm I allowed to opt out of thermostat adjustment events?

Yes. During an event, you can opt out from your thermostat, mobile device or web app.

Question linkWhat should I do if I no longer want to participate in the Power Manager smart thermostat, winter-focused option?

Send an email to support@powermanagertstat.com, requesting to end your participation in the Power Manager smart thermostat, winter-focused option. Once you have been taken off, your thermostat(s) will no longer be controlled and you will not receive the annual participation incentive.

Question linkWhat if I have additional questions about the Power Manager smart thermostat, winter-focused option?

Please email support@powermanagertstat.com.